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Policies

 

All orders must be a minimum of $50.00.

All orders are baked fresh!  Your treats are not stored on a shelf waiting for you to order, please keep this in mind.  Please allow up to 5 to 7 business days before shipping.

Shipping and Ordering Policies

  • Signature Bonz ships to all of the United States     
  • Orders are shipped USPS- (Priority) or FedEx- (Ground) which ever service you choose.
  • After orders are placed and paid in full Signature Bonz will send you a confirmation number so you will be able to track your orders delivery status.
  • Shipping: After completion of your order, it is then weighed and shipping charges are based on the providers (USPS or FedEX) caculation based on weight.  We do NOT try to make a  profit on shipping.  We charge what the provider charges.     

Packaging Policy

  • We take pride in our work and package your order very carefully.  Our goal is to get your treats to you in the same condition as they left our hands.
  • We package treats in a box with bubbles and wax paper and then put cases into a master box with shipping peanuts.  During the hot season we insulate and ice each master box.


Damaged Product

  • Any damaged products must be reported within 3 days upon receipt
  • Photos of damaged products must be submitted          
  • Credit or refund will be issued upon client’s request  


Custom Orders

  • Custom orders may take 1 to 3 business days longer
  • There is a one case (36 units) minimum on custom orders
  • Custom orders are non-refundable


 Payment

  • We accept all major credit cards
  • Payment must be paid in full before your order is shipped or delivered

 

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